At Green Planet Coffee Co, we strive to provide our customers with the highest quality coffee beans and exceptional customer service. Our shipping and return policy is designed to ensure that our customers receive their orders promptly and efficiently.
– We offer shipping services to destinations worldwide, using reputable carriers such as USPS, UPS, and FedEx.
– We strive to process and ship all orders within 24-48 hours of receipt, excluding weekends and holidays.
– Once your order has shipped, you will receive an email notification with tracking information, allowing you to monitor the status of your shipment.
– We take great care in packaging our coffee beans to ensure they arrive at your doorstep in perfect condition.
– If for any reason you are not satisfied with your purchase, you may return it within 30 days of delivery for a full refund or exchange.
– Please note that all returns must be in their original packaging, with the coffee beans in their original condition.
– We reserve the right to deny any returns that do not meet these conditions.
– To initiate a return, please contact our customer service department via phone, email, or through our website.
– We will provide you with a return merchandise authorization (RMA) number, which must be included with your return shipment.
– Please note that return shipping costs are the responsibility of the customer, unless the return is due to an error on our part.
– Once we receive your return, we will process your refund or exchange promptly.
– Refunds will be issued in the original form of payment, and may take up to 5-7 business days to appear on your statement.
– Exchanges will be processed and shipped within 24-48 hours of receipt, excluding weekends and holidays.
– If you receive a damaged or incorrect order, please contact us within 24 hours of delivery.
– We will work with you to resolve the issue promptly, and provide a replacement or refund as necessary.
– If you have any questions or concerns about our shipping and return policy, please do not hesitate to contact us.
– Our customer service department is available to assist you via phone, email, or through our website.
